Auto mechanics and shops are like lawyers; you either are one or have to trust one. So with that said: On rare occasions the auto repair and mechanic shop experience is transformed from the mundane insincere high pressure sales tactics to a genuine desire to help the customer. To ensure their questions are satisfactorily answered, and at ease with their decision regarding the necessary work required to repair a malfunctioning vehicle. I say this because so many of my experiences with auto shops and mechanics have been negative, insincere and highly suspicious. As a result, I?ve never written a letter like this before about anyone and I want you to recognize how much time I have spent thinking about what happened, how many times I have repeated the story to other people, and the time I have spent committing it to print. I could not have had better experiences, despite the repair costs. I repeatedly asked number questions, even offer my opinion, for what it was worth. Brett?s patience stood out as he explained each problem, showing me the parts that were replaced and where or how the malfunctioned occurred. His prompt, courteous demeanor and method of communication eased my concerns, provided me a sense of comfort that I was leaving me vehicle in great hands. Sincerely, Frank J. Bustillos