Duke here, Los Altos drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him. I'm here to help you on that today so let's get barkin'!
If your service advisors, Matt or Travis at Allied Auto Works uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your car in to be serviced, make sure you understand the financial issues up-front. Ask about payment policies, warranties and, of course, the cost of the work being done.
It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting, and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your Allied Auto Works service advisors Matt and Travis can help you set up a plan to get all the work done as you can afford it.
It may be tempting for Los Altos drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisors will make sure the parts used won't compromise the safety of your vehicle.
Don't leave your Allied Auto Works without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your car. These records will help you keep track of repairs, service and warranties.
Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in the South Bay is when buying a used vehicle is that they are inheriting someone else's problems.
Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it.
Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn. Oh and tell them the Duke sent ya!
Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com