Good Day, Duke here, and you know Los Altos drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel they don't trust him.

If your service advisor at Allied Auto Works uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle to be serviced, ensure you know the financial issues up front. Ask about payment policies, warranties, and, of course, the cost of the work being done.

It helps to understand the essential services your vehicle needs. Know the difference between a quick check-up and a thorough inspection you are getting and asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on keeping your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your Allied Auto Works service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Los Altos drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will ensure the parts won't compromise your vehicle's safety.

Don't leave your Los Altos service center without your paperwork. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, services, and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Los Altos have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service give a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a well-maintained vehicle. Whenever we climb into a vehicle, we entrust our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

Remember, you still teach an old dog new tricks,

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
6509687227
http://alliedautoworks.com

Good Afternoon on this beautiful sunny California day. Cayenne here, you know, when I want something like my dinner or that delicious steak bone you have on your plate, I bark up. You need to do the same thing when you are talking to a service advisor about your car. He/she might not know certain items you want addressed or performance/driving issues you are having with your vehicle if you "Don't Speak Up."  So today, we will bark about how important it is for you, the owner of your vehicle, to SPEAK UP!

About 80% of the vehicles on Los Altos roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in CA. Some of the maintenance issues are minor. Others represent serious safety concerns.

There are many reasons Los Altos drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.

Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs; we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.

Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.

Some people in Los Altos just don't feel comfortable taking their vehicles to their local Los Altos service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.

Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she'll explain to you what it is, what's wrong with it, and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.

That's what you can expect from the pros at Allied Auto Works. They must be highly trained and work with many complex, high-tech systems. They don't expect their Los Altos customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.

This brings us to the next concern: trust. Many rumors fly around Los Altos about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Los Altos auto service centers won't stay in business long if they're engaged in this type of activity.

It's in the best interest of Los Altos service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.

Trust must be earned. But just as it took you time to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.

Also, realize that when your friendly and knowledgeable service advisor at Allied Auto Works recommends routine maintenance, he generally relies on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from Allied Auto Works you receive coincide with what's in your manual.

Those recommendations were set up by the engineers who designed your vehicle, not Allied Auto Works. The team at Allied Auto Works is just offering you a friendly reminder — a helpful reminder, really, since most of us don't post our owner's manuals to our calendars.

Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.

The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.

Los Altos area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in CA than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.

If you are strapped for cash, Allied Auto Works can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Los Altos drivers. You need to get that done now. But they can tell you if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.

The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Los Altos drivers must be more proactive about caring for them. It's good to know there are knowledgeable professionals at Allied Auto Works who can help us do just that.

My quote for this week,

"I speak to be heard and understood, not just to fill the silence." ~ Oprah Winfrey

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
6509687227
http://alliedautoworks.com

Hi, Cayenne here and today many drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.  So I am here to bark to you about how to get what you need from your Service Advisor here at Allied Auto Works.  As I always say you can teach an old dog or any dog for that matter new tricks.  Let's get barkin'!

If your service advisor at Allied Auto Works uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues upfront. Ask about payment policies, warranties, and, of course, the cost of the work being done.

It helps to understand the basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your Allied Auto Works service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Los Altos drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Los Altos service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service, and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Los Altos have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

Like I said, teach an old dog new tricks or whatever you age and you will be on your way,

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Hey, it's Duke and today for all my Silicon Valley Techs we are going to dive into diagnostics with our vehicles.  Since all of our cars of today have well let's day a big brain, the main computer of the car, it receives information when something is working right or maybe not so right.  So let's watch my video below!

 

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Los Altos, CA, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Los Altos.

These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.

Since 1996, all cars and light trucks in Los Altos, CA, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the computer will turn on the Check Engine light.

It is also called the 'service engine soon' light on some vehicles. The warning light signals you to get into your local service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you've searched for Check Engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what's wrong.

That's a common myth. The code itself doesn't tell you what's broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won't tell you what's wrong or how to fix it.

Let's say you think your daughter has a fever. You take her temperature and it reads 102 degrees F/38.9 degrees C. You've confirmed a fever, but you don't know what's causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician's examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads 'Bank 1 sensor 1 circuit slow response.' This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that's all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the onboard diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that's stored in the engine control computer. That history's very helpful in diagnosing the problem. Service centers like Allied Auto Works invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don't need replacing.

So, onboard diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your Check Engine light comes on, get it checked at Allied Auto Works. If the light burns steadily – don't panic. Get in to Allied Auto Works soon to have the engine scanned. A flashing Check Engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing Check Engine light.

Make an appointment with Allied Auto Works to have your on board diagnostics analyzed today!  

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Duke here and today we're going to bark about on-board diagnostics and the questions we hear from folks around bay area who need answers about diagnostic services.  First watch my video below!

 Want to know what diagnostics are, what's involved and what the benefits are?  Our clients really want to understand the value of diagnostic scans by a trained technician in the bay area.

These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.

Since 1996, all cars and light trucks in South bay, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the computer will turn on the Check Engine light.

It is also called the 'service engine soon' light on some vehicles. The warning light signals you to get into your local service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you've searched for Check Engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what's wrong.

That's a common myth. The code itself doesn't tell you what's broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won't tell you what's wrong or how to fix it.

Let's say you think your daughter has a fever. You take her temperature and it reads 102 degrees F/38.9 degrees C. You've confirmed a fever, but you don't know what's causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician's examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads 'Bank 1 sensor 1 circuit slow response.' This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that's all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that's stored in the engine control computer. That history's very helpful in diagnosing the problem. Service centers like Allied Auto Works invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don't need replacing.

So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your Check Engine light comes on, get it checked at Allied Auto Works. If the light burns steadily – don't panic. Get in to Allied Auto Works soon to have the engine scanned. A flashing Check Engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing Check Engine light.

Make an appointment with Allied Auto Works to have your on board diagnostics analyzed.  

Duke  

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Hi Duke here and I am always asked, "How do I know what to recommend for your vehicle at Allied Auto Works?"  Well today I will bark to you about what we do here at Allied Auto Works so we know how to help you and your vehicle in the best way.......so let's get barkin' now!

When you drop your vehicle off at Allied Auto Works in Los Altos, they don't just poke around under your hood looking for stuff to do. Allied Auto Works professionals have lists and procedures they follow for different types of service. First of all, your Los Altos service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.

If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Allied Auto Works pros won't do work that you don't agree to.

They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear. They'll let you know if there's an urgent problem that needs taken care of, and they'll give you a heads-up about problems that might be developing. If repairs or services are in order, you are given options based on driving needs and budget.

You can think of it like a trip to the dentist for a check-up. The dentist will check if you've had x-rays recently. If not, he'll get your permission to take new ones. Then the hygienist will clean your teeth and check your gums. At the end, the dentist comes in and inspects your teeth. You'll be told if you need any work done, about problems that are developing, and if anything is urgent. You'll be given different care options and recommendations on where to get work done that is beyond your dentist's usual purview. Then you'll be sent to the front desk for appointments and paperwork.

These procedures make sure your teeth are in good working order and that you are apprised of any problems. Then you can make a decision as to what work you want done and when. Allied Auto Works in Los Altos operates the same way. They want Los Altos drivers to be able to make informed decisions about their car care.

Preventive auto maintenance is a lot like dental check-ups. Small problems can quickly develop into big ones. A cavity becomes a root canal. A dirty filter becomes engine damage. Skipping check-ups for either your teeth or your vehicle can lead to repairs.

Allied Auto Works follows industry guidelines. A part is replaced only if it can no longer perform its function, no longer meets its design specifications or is missing – or if you ask for upgraded performance. Your Allied Auto Works service advisor will recommend a part be replaced if it is showing signs that it will soon fail.

Dentists often offer services that go beyond routine care, such as teeth whitening.  Hmmm...I need to check my teeth.   Service centers also offer Los Altos drivers help with upgrades to a vehicle. They'll know what parts are needed and how to perform the work so that safety and performance aren't compromised. You can rely on the pros at Allied Auto Works for good auto advice.

The next time you're headed to the dentist's office  or the vet for your favorite canine, think about the vehicle you're riding in.   Is it time for it to get a check-up, too?

Duke   

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Duke here, Los Altos drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.  I'm here to help you on that today so let's get barkin'!

If your service advisors, Matt or Travis at Allied Auto Works uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your car in to be serviced, make sure you understand the financial issues up-front. Ask about payment policies, warranties and, of course, the cost of the work being done.

It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting, and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your Allied Auto Works service advisors Matt and Travis can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Los Altos drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisors  will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Allied Auto Works without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your car. These records will help you keep track of repairs, service and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in the South Bay is when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it.

Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn. Oh and tell them the Duke sent ya!

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Hello Cayenne here and today I am going to bark to you about Standards and Procedures in Automotive Service.  So let's get barking!

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Los Altos automotive service centers including Allied Auto Works have procedural standards for each service they perform. Allied Auto Works technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA service centers can assure a quality outcome. The job is done right every time and Los Altos customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators to apply them to every vehicle they service.

An example is how Allied Auto Works grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement if:

The part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Los Altos car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Los Altos service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

Cayenne, the CA automotive service industry and Allied Auto Works want the best for you and for you to keep coming back.

See you soon,

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Hi Cayenne here and today it will be about standards and procedures for service centers. 

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget vital steps. It is also how they can assure a predictable outcome.

That is why Cupertino and Sunnyvale automotive service centers including Allied Auto Works have procedural standards for each service they perform. Allied Auto Works techs are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA centers can assure a quality outcome. The job is done right every time and Los Altos drivers leave happy with how their sedan performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators including Brian Aberg (manager at Allied Auto Works) to apply them to every vehicle they service.

An example is how Allied Auto Works techs grade problems and communicate their recommendations. If your service professional tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

The tech may suggest repair or replacement if:

The part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is vital because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the service specialist may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the Los Altos client.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The service specialist may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Los Altos car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Los Altos service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The CA automotive service industry, Cayenne, and Allied Auto Works want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

Cayenne here,

Some Los Altos drivers wonder why Allied Auto Works and other Los Altos auto repair shops charge a fee for diagnostic services.

Think about it: When you hire a local Los Altos HVAC technician to check out a problem with your air conditioner you’ll probably pay a diagnostic fee. When you visit your Cupertino doctor for a health problem, you pay the physician to diagnose the ailment and of course for the tests that go along with it.

So receiving a diagnostic charge at Allied Auto Works for a tricky automotive problem shouldn’t be a surprise. In the Los Altos area, automotive diagnostics can cover quite a range. If you hear a noise in your sedan brakes when you slow down in rush-hour traffic on a busy CA interstate, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your sedan engine, however, Allied Auto Works diagnosis may be much more involved.

Much of the Los Altos auto owners’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Cupertino, Sunnyvale, and Mt. View drivers that the trouble code tells the Allied Auto Works technician exactly what’s wrong. They wonder why there is a diagnostic charge - because the scanner quickly gave the diagnosis.

In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The sedan computer's trouble code just tells the Allied Auto Works technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the malfunction.

There are many problems that could cause a troublesome sensor reading for Allied Auto Works customers. The Allied Auto Works service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.

Los Altos service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These vital databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved, time-consuming, and difficult. Of course Allied Auto Works wants to figure out what’s wrong with your sedan and get you back on the road as quickly as possible.

Well I hope that clears up any mystery about Diagnostic for today and until next time this is Cayenne your friendly dog blogger