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Los Altos Auto Repair

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Duke and Cayenne | Allied Auto Works Grant Road

Duke and Cayenne’s Automotive Corner

"Welcome to Duke and Cayenne’s Automotive Education Blog. Each week, Duke and Cayenne open their book of knowledge to bark with you. Check back often to see how they can teach an old dog new tricks. Never stop learning!"

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Monthly Archives: November 2014

Cayenne Asks, What Is A Differential And Do You Have One?

cay

Hello Cayenne here and with front-wheel drive being so common these days in Los Altos, CA, the differential is just taken care of during a transmission service, so most Los Altos motorists don't even have to think about it. And rear-wheel drive differentials don't need to be serviced for years, so it's understandable that it's not something on the top of mind for our Los Altos customers. So it's not uncommon for drivers to not know they have a differential let alone know that it needs service.

Call Allied Auto Works in Los Altos at 650.968.7227 or 650.947.7228 for information about differential service, or stop by our Los Altos, CA auto center at 2073 Grant Road 94024 or 1540 Miramonte Ave.

To better understand what a differential does, think about our local Los Altos high school track. There are lanes marked off on the track. For the longer distance races, the starting lines are staggered. The starting lines for the outside lanes are ahead of the starting lines for the inside lanes. That's to compensate for the longer length of the outside lanes. Staggering the starting lines means that each runner has the same distance to run.

The differential compensates for the difference in speeds between the inside wheel and the outside wheel in a turn, because they have to travel together through slightly different distances.

It's a very important function for us Los Altos auto owners. When you think of it, all the power to get a vehicle moving goes through the differential. Most cars in the Los Altos, CA area weigh between three and six thousand pounds – trucks even more. The power from the engine goes through the transmission and then through the differential to the drive wheels.

That's a lot of work and requires very heavy duty parts. And those critical parts need protection. The differential fluid lubricates the gears in the differential and keeps them cool.

The fluid eventually gets dirty and worn down. Some kinds of differentials require special additives that breakdown over time. So auto makers recommend intervals for replacing your differential fluid.

Your personal and trust Allied Auto Works service professional will drain the used fluid and check it out for metal bits, which could be a sign of excessive wear on the gears. Then he'll replace the fluid and install the additives if necessary.

Your Allied Auto Works service advisor can look up the auto maker's recommended service interval or you can check your owner's manual. Give us a call at 650.968.7227 or 650. 947.7228 for more information about your differential service.

Until next week, this Cayenne

Categories:

Drive Train

Following Service Intervals at Allied Auto Works with Cayenne

cay

Cayenne knows there are a lot of things in life that Los Altos residents have to do on a regular basis. We wash dishes every day, do our laundry, give our dogs a bath and mow our lawns every week, and pay the bills every month. We should go to our Los Altos dentist twice a year and see our doctor for a check-up once a year. When we don’t stay on schedule with these routines, it can lead to embarrassing, painful or expensive consequences.

Scheduled maintenance is also part of good car care. Los Altos drivers should take their sedans in regularly for a good check-up. But many Los Altos folks struggle to remember, or actually even ignore, this auto advice. When it comes to our cars, we’re more likely to listen to “If it ain’t broke, don’t fix it” than “An ounce of prevention is worth a pound of cure.” Yet it is the second adage that is the more applicable one.

Regular brushing treatments prevent cavities. Filling a cavity prevents a more painful and more expensive root canal. In the same way, replacing coolant/antifreeze, for example, vehicle can prevent cooling system leaks. Repairing leaks can prevent engine failure. So why do we procrastinate?

One reason might be that “ignorance is bliss.” We can see dirty dishes on the counter and how long our grass is getting; we can smell how dirty our clothes are; but we don’t notice how dirty our transmission fluid is getting. However, trouble in our sedans is like trouble in our bodies—ignorance is not bliss. High blood pressure can lead to heart damage, and inadequate coolant can lead to engine damage. However, we can’t know about either one unless we take the time for a diagnostic check-up at Allied Auto Works in Los Altos.

Another reason us Los Altos drivers put off scheduled maintenance for our vehicles may be that we are simply intimidated by automotive care. After all, we understand how to take care of clothing, dishes, lawns, etc. Most of us have a basic working knowledge of our bodies and feel qualified to explain how we feel. But our vehicles? What exactly does routine, preventive maintenance involve? Most Los Altos drivers don’t know.

Of course, our sedans come with owner’s manuals that do a good job of explaining what routine maintenance is and how often our vehicles need it. But how many Los Altos car owners actually read them?

The good news is that all Los Altos drivers have to do is remember to take our vehicles to a reputable, service center like Allied Auto Works in Los Altos. Like a good doctor, your personal and trust Allied Auto Works service advisor will be able to tell you what maintenance and service your car needs and when. The service center can track your car’s maintenance records—just as a doctor maintains your health records—so that your vehicle is getting the service it needs in a timely manner.

Here are some guidelines to help Los Altos auto owners understand the basics of preventive maintenance: Fluids. If it’s a liquid, it has to be replaced regularly. Your owner’s manual will tell you how often. Liquids include oil, transmission fluid, coolant, power steering fluid, brake fluid and differential fluid. There may be others. Check with your owner’s manual or your service center for specifics on your vehicle.

Tires. They need routine, scheduled care to wear well. Primarily, they need air. But they also need to be rotated, balanced and aligned.

Brakes. Brakes and shock absorbers wear out. There’s no way to avoid it. Worn parts need to be replaced.

Fuel. Obviously your sedan needs gas on a regular basis. But the fuel system also needs periodic maintenance. Air filters and fuel filters get dirty and need to be replaced. The fuel system needs to be kept clean.

These are the basics of car maintenance. Of course, there are other parts of your car that need to be inspected regularly, such as the battery, exhaust system, belts, etc. These parts have longer life cycles than your fluids, tires, brakes and filters, and so don’t need to be replaced as often.

If you are taking your sedan in for the basics, then your Los Altos service center will let you know when it is time for an inspection of these other things. Or they may notice a problem when doing routine maintenance and let you know. Either way, you’ll get a heads-up when your vehicle needs more attention.

If you’re not convinced yet that your sedan needs regular service, consider this: not doing so will cost you in decreased fuel economy, lower performance and compromised safety. These could lead to costly repair bills and costly accidents.

Just like a good dental check-up, a good auto check-up at Allied Auto Works in Los Altos can save you from experiencing embarrassing, costly and painful situations.

So remember to take care of that car and it will take you far, this is Cayenne.

 

Categories:

Inspection

Cayenne Asks "Getting New Tires In Los Altos?"

best tire shops in Los Altos

Cay

 

Hi Cayenne here and we are talking one of my favorite things, rubber, I mean the rubber found on tires.

There are so many tire choices in the Los Altos, Sunnyvale, and Mt. View area, selecting the right one can be a bit overwhelming for Los Altos drivers. And even though it’s kind of fun to have new tires on your sedan, they’re a significant investment for most Los Altos folks so you want do it right.

Tip: talk with your personal and trust Allied Auto Works tire professional. He’ll help you sort through the choices.

Here are some of the essential issues you’ll talk about: One is size – you know, all those numbers on the side of the tire. The right size is vital. All new vehicles are required to have stability control which, along with other important safety systems, is calibrated to work with specific tire sizes. Your Los Altos tire professional can help stay within auto makers' specifications or program a different tire size into your sedan’s computer.

And you’ll want to discuss how and where you drive in Los Altos to determine the type of tire you need: summer, winter,  all season tires or all-terrain. There are tires for every Los Altos auto owner's needs.

Like we said, tires are a big investment, so you want to get a good value on tires. Now that doesn’t always mean the cheapest tire. A top tier tire from Allied Auto Works will last a long time and give Los Altos motorists good performance throughout its life. Tires sold in Los Altos bargain tire shops may not live up to that promise. Again, your personal and trust Allied Auto Works tire professional can give you options that offer the best long-term value within your immediate budget.

Last, with a 2-wheel drive vehicle, it's essential to always replace both tires on an axle. Modern sensors and computer safety systems for sedan brakes, stability and traction control need both tires to have the same amount of wear to work properly. And always put the new tires on the rear so you don’t fishtail in a turn. With all-wheel drive you should replace all four tires at the same time.

Schedule a tire inspection at Allied Auto Works to see how much life is left in your sedan tires and seek the help of a professional when choosing new shoes for your vehicle.

Give us a call and tell them Cayenne sent you,

Allied Auto Works
650.968.7227 & 650.947.7228
2073 Grant Road & 1540 Miramonte Ave.
Los Altos, CA 94024

Categories:

Tires and Wheels

Cayenne Knows Service Center Standard and Procedures

Cay

Hi Cayenne here and today it will be about standards and procedures for service centers. 

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget vital steps. It is also how they can assure a predictable outcome.

That is why Cupertino and Sunnyvale automotive service centers including Allied Auto Works have procedural standards for each service they perform. Allied Auto Works techs are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA centers can assure a quality outcome. The job is done right every time and Los Altos drivers leave happy with how their sedan performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators including Brian Aberg (manager at Allied Auto Works) to apply them to every vehicle they service.

An example is how Allied Auto Works techs grade problems and communicate their recommendations. If your service professional tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing


The tech may suggest repair or replacement if:

The part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience


Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is vital because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the service specialist may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the Los Altos client.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The service specialist may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Los Altos car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Los Altos service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The CA automotive service industry, Cayenne, and Allied Auto Works want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

Allied Auto Works Grant Road is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Grant Road near Wooland Acre's - The Highlands (650) 968-7227 if you have any issues in accessing any area of our website.