Los Altos Auto Repair

Hi  Cayenne here and do you ever feel really thirsty?  I know I do and just love to drink from sprinklers as go for my walks so I stay nice and hydrated.  Well your car also gets thirsty and today that is what we will BARK about. 

The cooling system in an engine has five components: the radiator, the radiator cap, the hoses, the thermostat and the water pump. The water is literally the heart of the system. Just as your own heart keeps your blood circulating through your body, the water pump keeps coolant circulating through your engine.

The water pump is driven by a belt, chain or gear and only operates while the engine is running. It has a limited life span and sooner or later will have to be replaced. You can check your owner's manual to find out how long your water pump should last. Some can fail at only 40,000 miles, but almost all of them fail by 100,000 miles.

Water pumps don't gradually wear out; they fail. In other words, they're either working or they're not. A failed water pump has to be replaced.

Water pumps can fail in two ways: they can spring a leak or their bearings fail. Leaks can come from a cracked pump, but usually develop at the gasket where the pump attaches to the engine.

If you hear a low-pitched grinding sound coming from the water pump, it's time for a new one. If you see coolant leaking in the area near the pump, it needs to be replaced. Also, coolant on the driveway could indicate water pump failure. Many water pumps aren't visible because they're under a plastic cover, so you may have to take your vehicle to Allied Auto Works to know if the water pump has failed. If your water pump is run by the timing belt, then it should be replaced when you replace the belt. Most timing belts need to be replaced at around 60,000 to 90,000 miles. The labor for replacing a timing belt is about 90% the same for replacing a water pump, so it's cost-effective to take care of them both at the same time. Also, if your water pump develops a leak (if it's powered by the timing belt), you have to replace the timing belt as well since contamination by coolant fluid damages the belt. It just makes sense for Los Altos residents to replace both of these parts whenever either one needs it.

Replacing a water pump at Allied Auto Works is a car care issue that almost all of us Los Altos residents face eventually. They don't last forever. On the other hand, we can extend the life of most of the components of our vehicle through preventive maintenance. Just as exercise and diet keep our heart healthy, regular check-ups and fluid changes will keep our vehicles healthy.

Talk to your friendly and knowledgeable Allied Auto Works service advisors and make sure your tell them Cayenne sent you.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.autotipsvideo.com

Looking for something different today, how about Differential Service.  Hi it's Duke and today we will see the Viva la Difference on differential service!

Every vehicle on CA roads has a differential, and it is important to the proper operation of the vehicle, but most Los Altos residents don't have a clue what it is.

The differential compensates for differing wheel speeds. For example, when you turn, the inside tire on the turn travels a much shorter distance than the outside wheel. So the inside wheel of the vehicle must move at a slower speed than the outside wheel. Without a differential, the wheels would hop and scrape while turning.

Have you ever seen the large bugle-shaped object in the middle of the rear axle of a truck? That's the differential. In a rear-wheel drive vehicle, the differential is located on the back axle. Four-wheel drive vehicles and SUV's have differentials on both the front and the rear axle.

You might expect that the differential is located on the front axle of a front-wheel drive vehicle. You'd be right. But the differential is called a transaxle on a front-wheel drive vehicle because its location allows it to be combined with the transmission.

In an all-wheel drive vehicle, an additional differential or transfer case is located between the front and rear axles. Differentials are strong: They have to be because of the job they do. But those tough parts need proper lubrication. You don't want your differential to seize up. That results in damage to your vehicle.

So you need to have your vehicle differential serviced regularly. It's not a complicated job. At Allied Auto Works in Los Altos we've been servicing differentials for -1973 years. The used lubricating fluid is simply drained and then replaced. Some vehicles require specific additives in the differential fluid; your Los Altos service center will ensure you are getting what your vehicle needs.

The intervals in time or mileage for servicing your differential vary greatly from vehicle to vehicle. Check with your owner's manual or Allied Auto Works service advisor to find out how often your vehicle differential needs to be serviced.

Tell them The Duke sent you!  See you next time,

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Good Day!  Cayenne here and you know high school graduation is just around the corner and you might be thinking about getting your grad a used car.  Well I have some advice on what to do after you buy a used car.  Let's get started!

So you’ve bought a used car in the Los Altos area. How do you know what you’re getting? It is hard to know what you’re getting because people in the Los Altos area sell cars for different reasons. Think about why you’ve sold cars. Did you just want something new or were there problems that you wanted to run away from. Maybe it was a little of both.

Used cars with 25,000 to 35,000 miles on them are often lease returns, corporate program cars or vehicles that have done duty in rental fleets. We feel pretty confident because they’re newer and may still be under warranty. But how well have they been maintained?

If you plan on owning a car for a long time, you’ll keep up on the maintenance so that you can avoid expensive repairs down the road. But, if you know you’re only going to have the car for two or three years, you may not be so committed to maintenance. It would be easy to think that skipping an oil change here and there wouldn’t ruin a brand new engine. Then it’ll be someone else’s problem when it comes time to pay for the damage.

It would be very tempting to skip the 30,000 mile service if you knew you’d be turning in your leased vehicle in a couple of months.

If the vehicle didn’t come with maintenance records, you need to assume the worst. Most likely the coolant system and transmission have never been serviced. The cabin air filter has probably not been changed and a fuel system cleaning may be in order.

You’ll want Allied Auto Works to check the air conditioning, battery, engine air filter, serpentine belt and hoses. An inspection at Allied Auto Works is well worth the cost.

And if your “new” used vehicle has more miles on it, an inspection is even more important. Check your owner’s manual or talk with your service advisor at Allied Auto Works (call 650.968.7227) about what should have been done. Please don’t forget the timing belt; that can be very expensive if it fails.

Allied Auto Works will help you with a plan to take care of critical services and get the rest caught up. If your budget won’t allow you to take care of everything right away, we can help you prioritize your needs and get it taken care of over the next several months. And remember to keep your maintenance records. They’ll help you get top dollar when it’s time for you to sell.

Also remember here at Allied Auto Works, we can do a Used Vehicle Inspection before you buy that car for your grad so you will know up front what items may need tending to.  This will help save peace of mind!

Well til next time, this is Cayenne!

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227

Ah fresh air, Cayenne here and today we will learn about our Cabin Air Filter, ready, take a deep breath and let's get started!

Bad air quality while you're driving around Los Altos is nothing to sneeze at. But seriously, more and more vehicles these days come equipped with a cabin air filter. Since they're fairly new on the scene, a lot of folks don't know about them yet.

These filters clean the air in the passenger compartment, or cabin, of your car or truck. They do the same job as the furnace filter you have at home. They can filter out particles as small as thee microns. By contrast, a grain of sand is about 200 microns.

So your cabin air filer can clean out dust, pollution, pollen and spores, to keep the air in your car nice and clean. And just like your furnace filter, they need to be replaced when they get dirty. Check your owner's manual or ask your service advisor at Allied Auto Works, but they typically need to be replaced at around twelve to fifteen thousand miles.

The filter is usually either under the hood or under the dashboard. Some are a little tricky to get to, so you'll want to have Allied Auto Works take care of replacing them.

As we said, many people don't realize they have a cabin air filter and go to their shop complaining about a funky smell in the ventilation system. It turned out to be a cabin air filter that was long overdue for replacement – really dirty and starting to smell. A quick replacement and they were on their way and smelling fine.

Los Altos residents who are allergy sensitive can really benefit from a cabin air filter, as it keeps allergens to a minimum. If you're one of them, you'll want to stay on top of your filter replacement schedule.

Of course if you do a lot of driving around the Los Altos area in dusty or polluted conditions, you'll need to change your cabin air filter more often.

Well I do not know about you but I am breathing better just knowing what you need to do. 

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

It's Duke again and today I am going to bark about Recommended Service Intervals so let's get started!

Most people in the Los Altos area are aware that automotive manufacturers have recommended service intervals. Following recommended service intervals is very important. The engineers that design our vehicles have tested the various systems and components to meet durability and safety standards. Some of these standards are self-imposed and others, like those for emissions components, are government mandated for areas in CA.

The maintenance schedules are designed to achieve the standards. Think of the benefits of following recommended intervals as falling into three general categories: Protection, Efficiency and Safety.

Protection. Let's start with motor oil. First of all, the engineers recommend a particular weight and type of motor oil for your vehicle. All of their oil change recommendations assume using the proper motor oil. Motor oil contains detergents and other additives that clean the engine and provide corrosion resistance. Over time, the additives are depleted. The oil also becomes contaminated by water, dirt and combustion gases.

Extending your interval beyond the recommendation means that your vehicle engine will be operating without the full protection of fresh motor oil. It also means that sludge can form in contaminated oil and clog up passages in the engine, starving parts from needed lubrication.

Efficiency. Some services are designed to keep automotive systems operating efficiently. For example, the fuel system gets clogged up with gum and varnish from the fuel. Fuel doesn't flow efficiently which reduces fuel economy. A fuel system cleaning restores the fuel system's efficiency and increases your gas mileage.

Safety. Your brakes are obviously one of the most important safety systems on your vehicle. The manufacturer has scheduled brake pad replacement as well as power brake fluid drain and replacement intervals. Because brakes are so important, a brake inspection is also on the schedule to head off problems before they result in an accident.

Check your owner's manual for recommended service schedules or talk with your Los Altos service advisor at Allied Auto Works by calling 650.968.7227.

You may be surprised to learn that various inspections may be on your list of factory recommendations for your vehicle. These inspections are usually at major intervals like fifteen or thirty thousand miles. They're designed to uncover important parts that may be close to failing.

Your vehicle owner's manual can tell you when to change your oil, but it can't tell you that you have a radiator hose that's bulging and about to burst. For that you need a trained auto technician. These scheduled inspections are in addition to the multi-point inspections done with a full-service oil change.

Well I hope you learned something today about Service Intervals and as I say "You can teach an old dog new tricks!"  til next time this is DUKE!

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com

Hello Cayenne here and today I am going to bark to you about Standards and Procedures in Automotive Service.  So let's get barking!

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Los Altos automotive service centers including Allied Auto Works have procedural standards for each service they perform. Allied Auto Works technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA service centers can assure a quality outcome. The job is done right every time and Los Altos customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators to apply them to every vehicle they service.

An example is how Allied Auto Works grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement if:

The part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Los Altos car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Los Altos service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

Cayenne, the CA automotive service industry and Allied Auto Works want the best for you and for you to keep coming back.

See you soon,

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://www.alliedautoworks.com