Los Altos Auto Repair

Hi Cayenne here and today it will be about standards and procedures for service centers. 

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget vital steps. It is also how they can assure a predictable outcome.

That is why Cupertino and Sunnyvale automotive service centers including Allied Auto Works have procedural standards for each service they perform. Allied Auto Works techs are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA centers can assure a quality outcome. The job is done right every time and Los Altos drivers leave happy with how their sedan performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators including Brian Aberg (manager at Allied Auto Works) to apply them to every vehicle they service.

An example is how Allied Auto Works techs grade problems and communicate their recommendations. If your service professional tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

The tech may suggest repair or replacement if:

The part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is vital because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the service specialist may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the Los Altos client.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The service specialist may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Los Altos car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Los Altos service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The CA automotive service industry, Cayenne, and Allied Auto Works want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

Hello it's Cayene to all of my  Los Altos car owners. Have you ever had your check engine light come on? Did you panic? Or just scowl and ignore it? What should you do? Pull to the side of the road and call a tow truck? Or just keep driving? What does that little light really mean for Los Altos auto owners?

First of all, the Check Engine or Service Engine light does indicate that something is wrong. That’s why it is called a warning light. But the something that is wrong might be a loose gas cap, or it might be serious sedan engine trouble. That’s why Los Altos drivers often don’t know how to respond to it.

The check engine light has two modes: it flashes or it stays on. A flashing light is serious. You need to get your vehicle to Allied Auto Works in Los Altos ASAP. No, you don’t need to call a tow truck, but, yes, you can’t wait to get your car serviced. If your check engine light is on and flashing, you should not tow trailers, haul heavy loads or drive at CA interstate speeds. Any of these could lead to serious damage that could result expensive repair bills for Los Altos auto owners who ignore it.

A steady check engine light is less serious, but that doesn’t mean it can be ignored by Mt. View motorists. You should plan to get your vehicle inspected at your local Los Altos automotive service center the first realistic opportunity. Not the first convenient opportunity, but the first realistic one.

Before you take your sedan in, however, check the gas cap. A loose gas cap can trigger the check engine light. If it is loose, twist it until it clicks three times. If that was the problem, your Los Altos engine light will reset after several days. However, if it stays on, then you need to schedule an inspection at your Los Altos auto repair center center or Allied Auto Works.

Modern automobiles have a computer in the engine that monitors and controls many of the engine functions. When the computer senses something wrong, it first tries to fix the problem itself by adjusting the sedan engine. If the problem persists, the computer signals the check engine light to come on.

This process stores a trouble code inside the sedan engine’s computer. Your service specialist scans the computer and reads the code. This does not tell the service advisor exactly what is wrong with the car, but it gives him a good idea as to where to start looking.

It is NOT good auto advice to deal with a check engine light by disconnecting the battery. Yes, this makes the light go off, but it doesn’t solve the problem. It’s rather like trying to put out a fire by disconnecting the smoke detector. Also, disconnecting the battery will erase your sedan’s computer memory. An engine’s computer, over time, learns to adjust for peculiarities of the specific sedan engine, for driving conditions in your Sunnyvale area, and for your driving habits. Losing its memory means it has to learn and adjust for these things all over again.

Also, don’t buy a cheap consumer scanner or get a trouble code read at your nearest Los Altos auto parts store, then try to fix a problem yourself — unless, of course, you are a trained Los Altos mechanic. Today’s auto repair equipment is fairly high-tech and knowing a code is only an indication of where a problem might be, not the answer to what is wrong. Trying to save a little money by doing it yourself may end up costing you big in the long run.

Of course, the best thing to do is to keep that pesky check engine light from coming on in the first place. Good car care and routine preventive maintenance go a long way to keeping your sedan out of your Los Altos auto repair shop. But, if that light does come on, be smart. Take care of the problem early, and take care of it professionally.

Cayenne

Well today I am barking about your PCV valve. The PCV Valve is a little, inexpensive part that does an essential job for Los Altos car owners. PCV stands for Positive Crankcase Ventilation.

The crankcase is the bottom area of the engine that holds the oil. When the sedan engine’s running, fuel is burned to generate power. Most of the exhaust from combustion goes out through the exhaust system. But some exhaust blows by the pistons and goes into the lower engine, or crankcase.

These hot gases are about seventy percent unburned fuel.This can dilute and contaminate the oil, leading to damaging engine oil sludge. It can also cause sedan engine corrosion, something we see occasionally at Allied Auto Works. At high speeds on Los Altos freeways, the pressure can build up to the point that gaskets and seals start to leak.

Back in the old days, car makers simply installed a hose that vented these gases out into the atmosphere. But starting in the 1964 model year, environmental protection laws required that these gases be recycled back into the air intake system to be mixed with fuel and burned in the sedan's engine.

This is much better for air quality and improves fuel economy also. (Budget-conscious Los Altos motorists take note!) The little valve that performs this important function is the PCV valve. The PCV valve lets harmful gases out of the engine, but won’t let anything back in. Over time, the vented gases will gum up the PCV valve and it won’t work well. That can lead to all of the problems I’ve already described, oil leaks, excessive oil consumption and decreased MPG.

Fortunately, it’s very easy to test the PCV Valve at Allied Auto Works in Los Altos and quick and inexpensive to replace. Even so, it’s often overlooked because many Los Altos auto owners don’t know about it. Check your sedan owner’s manual or ask your Allied Auto Works service advisor. If this is the first time you’ve heard of a PCV valve, you might be in line for a replacement.

There’s another aspect to the PCV system. In order for the valve to work correctly, it needs a little clean air to come in. This is done through a breather tube that gets some filtered air from the engine air filter. Now some vehicles have a small separate air filter for the breather tube called the breather element. That’ll need to be replaced at Allied Auto Works when it gets dirty.

Please ask your personal and trust Los Altos service advisor about your PCV valve. For the price of a couple of burger combo meals in Los Altos, you can avoid some very pricey engine repairs.

This is Cayenne, til next time!

Today Cayenne's post focuses on using the proper fluids for your vehicle. Significant advancements in automotive technology have lead to the development of high-tech fluids to keep modern cars operating at peak performance. This is due to both engineering advances and new high-tech materials used to build sedan automotive systems.

A simple example of this is the cooling system. For decades it was primarily made out of iron, steel and rubber hoses. There was one kind of coolant that protected these components from corrosion.

Now cooling system components are made with various metal alloys and plastics. These materials require different additives to protect them from corrosion. Since the materials used vary among sedan auto manufacturers, we now have a number of different kinds of coolant.

It's essential for Cupertino and Los Altos car owners to use the right coolant. If you pour in the wrong kind, it won’t protect the cooling system and may even void the warranty. Check your sedan owner’s manual. Of course, your Allied Auto Works automotive advisor will know the proper coolant for your vehicle.

Brake fluid is confusing for some Cupertino and Los Altos drivers. Back when we opened Allied Auto Works 27 years ago, most vehicles used Dot 3 brake fluid. Now we have Dot 4 and Dot 5. Some Los Altos people mistakenly think the higher numbers are an upgrade. You know, if 3 is good then 4 must be better. That’s not how it works. They are different formulations to meet the demands of differences in brake systems. Only one of them is designed for your sedan.

Ditto for transmission fluid. For decades there were two basic types of tranny fluid used at Allied Auto Works: friction modified or not. With the tremendous engineering advances in sedan automatic transmissions, there have been several new types of fluids developed to protect and lubricate them.

Nowhere are the advances in automotive fluids more evident to Cupertino drivers and Allied Auto Works professionals than in motor oil. Many new weights and formulations have been created to meet the demands of today’s high-tech sedan engine design. Modern engines have more parts and much tighter tolerances. Every year, engines make more power and (thankfully!) get better fuel economy. And along with all the complexity and sophistication, they still have to be durable.

That’s where the new grades of engine oil come in. They have to be formulated to lubricate, protect and clean all of those sedan engine parts, big and little. The oil has to be thin enough to get into little passages, yet resistant to vaporization.

At Allied Auto Works in Los Altos, we believe that in some ways modern automotive fluids are just as impressive as the new engines. Because weights of oil and types of coolant and transmission fluid are so carefully matched to the vehicle, make sure you always use the proper fluid if you are topping off at home.

Check your sedan owner’s manual or ask your Allied Auto Works service technician. The wrong fluid can cause damage to your sedan engine. If you drive a car or truck around CA with 75,000 miles or more, consider high mileage formulations. These fluids contain extra detergent to clean dirtier older engines as well as additives to condition seals and gaskets. That’ll help prevent leaks. Always be sure that the high mileage fluid is the same weight or type of fluid recommended for your sedan.

Today I am talking customs wheels, one of my favorites.  Yes it is Cayenne, and if you’re interested in customizing the wheels and tires on your sedan, there are a few things you should know first.

Most importantly, the wheels you buy need to fit your vehicle. Not all wheels are created equal. Too many Los Altos drivers have bought a set of wheels that caught their eye, then, after going to the work of mounting them, have found that the wheels don’t fit right and the tires rub against the sedan when they turn or go over a bump.

To ensure a proper fit, you can consult with your Allied Auto Works tire professional. He/she can also help you find tires that are suited to your driving habits as well as your sedan. You may find their auto advice invaluable, and you’ll probably be happier with your new wheels once you purchase them.

But if you just have to have that set of wheels, and you’re willing to pay for them, you can modify your vehicle to fit the wheels. Again, you should seek a knowledgeable Los Altos professional’s help ahead of time. For example, if you want a bigger set of wheels on your pickup truck, you can get a suspension lift so they will fit the truck. A professional Los Altos custom wheel shop can help you get the work done right.

The anti-lock brakes and stability control system on your sedan are engineered to work with a particular height of tire. This is another reason drivers should be careful when purchasing custom wheels in Los Altos. The new wheel and tire combo needs to match the height of the tires that came with your vehicle.

Your car’s computer gauges your speed by the revolution of your tires and sends commands to the brakes and traction control based on that speed. If you put larger or smaller tires on your sedan, your computer is calculating the wrong speed and, consequently, sending incorrect commands to the brakes and traction control. This can have serious consequences as it may result in pricey damage to your vehicle or, worse, an accident.

If you change the size of your wheels, you need to get your engine’s computer reprogrammed at Allied Auto Works to accommodate the new tire size. New wheels shouldn’t just fit your vehicle, they should also fit your lifestyle. There are hundreds of styles and sizes to choose from. You should do a little research about which wheels and tires will best fit your personality, give you the performance you want, and meet your handling needs. We’re not saying you shouldn’t personalize your ride, we just want you to be happy with the result. Talk to us at Allied Auto Works in Los Altos.

After all, good car care isn’t just about preventive maintenance. It’s also about making good choices.

Keep the good times rollin-Cayenne style

Hi Cayenne here and today's topic should be electrifying,

Here's an interesting statistic for our car owners in Los Altos, CA: Only thirty percent of car batteries make it to forty-eight months. And the life expectancy varies by where you live. It ranges from fifty-one months in extremely cold areas to just thirty months in extremely hot climates.

Why is that? It turns out that it's our modern cars with all their electric accessories that are to blame. Things like, GPS, DVDs, and entertainment computers are keeping sedan batteries from maintaining a full charge. The longer a battery goes with a low charge, the sooner it'll die.

It's clear that you Los Altos car owners need to recharge your batteries. This is the job of the alternator. The problem comes when the car's demand for electricity is high and we are driving in stop and go conditions or short trips around Los Altos or Sunnyvale. The alternator just can't keep up.

The result is shortened battery life. So what can we Los Altos drivers do to improve our battery's health?

We need to keep the battery as close to a full charge as possible. That can be hard because sitting for just twenty-four hours in hot weather between charges can be too long. When the weather's cold in Los Altos, sitting for several days will cause discharge.

So some highway driving between Los Altos or Los Altos will help keep a full charge if the battery has not been deeply depleted. Car batteries are not designed to be run down really low, or deep cycled, as it's called. So using your headlights or other power accessories when the car is off can deeply deplete your battery. Using the alternator to recharge from a deeply depleted state is also very dangerous to your battery because it charges too fast. In fact, on average, your battery would only last for ten recharges like that.

If you do find yourself with a dead battery or very low battery, use a good quality battery charger to slowly bring the battery up to full charge. Follow the instructions on the charger or talk to your personal and trust Allied Auto Works technician.

Because our batteries are so often at less than a full charge, the experts at Allied Auto Works suggest that we use a battery charger from time to time to keep the charge up. They recommend once a month during hot weather and once every three months during colder times.

Now, a critical word on safety for Los Altos auto owners. Batteries contain sulfuric acid that can severely burn your skin and could blind you. If you find yourself with a dead battery, carefully inspect it before you jump start it. If the case is bulging, cracked or leaking, do not jump start it. Damaged batteries can explode or catch fire. Deeply discharged batteries can freeze. Do not jump start a frozen battery.

At Allied Auto Works, we provide quality automotive service including scheduled maintenance service, brake service and air conditioning service.

Well I don't know about you, but I got a charge out of this today,  Cayenne

It's your number one car educationer, Cayenne here again, 

There are a lot of new features, both optional and standard, on Los Altos motorists' vehicles these days. One you may not have heard of is called a cabin air filter. Simply put, its job is to keep the air in the passenger compartment of your car nice and clean.

A cabin air filter is similar to the filter you use on your furnace at home in Los Altos. Cabin air filters can catch particles down to three microns. By comparison, a grain of sand is 200 microns. So cabin air filters are effective against dust, dirt, pollen, mold spores and most pollutants in our Los Altos atmosphere. Good news if you suffer from any types of allergies, or if you live in an area in Los Altos prone to air pollution.

Cabin air filters are generally located in the engine compartment or under the dashboard. They can be tricky to access and replace, so you’ll probably want to go to your personal and trust Allied Auto Works tech to get it done. Check your sedan owner’s manual to find out if your sedan is equipped with a cabin air filter and how often it should be changed. Recommendations vary, but generally a cabin air filter should be changed every twelve to fifteen thousand miles.

Of course, if you are an allergy sufferer in Cupertino, you may want to replace it more often. Also, if you do a lot of driving in polluted or dusty areas in CA, you’ll also want to shorten the cabin air filter replacement period. Dirty air filters just don’t work well, and they can exude an unpleasant odor if ignored for too long.

Most Los Altos folks know that good car care includes keeping your sedan clean, including the air inside the passenger compartment, so changing your cabin air filter should be part of your routine preventive maintenance. It’s good auto advice as well as good medical advice that an ounce of prevention is worth a pound of cure. You really shouldn’t wait until the interior of your car starts to smell and your eyes start to water before you change your filter. And trying to cover it up with a dangling green pine tree is not the right answer, either!

Cabin air filters can be a welcome relief to Los Altos allergy sufferers, but they’re also a great idea for anyone in Los Altos who just wants to breathe better.

Til next time, this is Cayenne!

Hi Cayenne here,

Have you ever gone to Los Altos to listen to an orchestra? The musicians take the stage early and tune their instruments. Each individual instrument must be in tune, but the critical thing is for the entire orchestra to be in tune with each other. That's why they tune up together.

Now this is no surprise; I'm going to relate the orchestra to your car. Your engine has many component systems that each need to be working properly. And the components need to be working in sync, all timed up together in order for the engine to work efficiently.

We call this, (ta-da) a tune-up. When an orchestra's out of tune you get a bad concert. When your vehicle's out of tune you get bad performance and bad fuel economy.

So check your owner's manual for recommended tune-up intervals. Or ask your Los Altos service advisor at Allied Auto Works what he thinks.

...Just be careful not to say you want to make beautiful music together – that kinda makes us uncomfortable.

When your car breaks down in the Los Altos, CA area, or just needs some routine service, it can make Los Altos car owners a little nervous. Because your car’s so important to your life, you need to be back on the road as soon as possible. And with the problem fixed right the first time.

We’ve been checking into some of the important training our Los Altos CA technicians receive, and we’re very impressed. It’s amazing how much knowledge and skill goes into diagnosing and repairing a modern car. So it’s not like when your uncle worked on his hot rod over weekend.

Today there are four cylinder engines around Los Altos that make more power than the V-8’s in luxury cars 20 years ago. A new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to 60 mph.

Our engines are more and more powerful and at the same time their MPG keeps inching up. And they’re so reliable. This is all due to engineering. But the benefits come to Los Altos car owners at the price of simplicity. Modern cars are so much more complex from a mechanical standpoint that it makes your head spin.

Then there’s the electronics. Some cars on CA interstates area have several networked computers controlling most of the engine functions and many other vehicle functions as well. Los Altos auto owners take all of this sophistication for granted – but somebody has to fix it when it breaks.

It’s a real challenge for the service professionals at  Allied Auto Works and other Los Altos auto service centers to keep up. It requires a high level of commitment on the part of the auto technician and the service center as well. In addition to the training, there’s the financial commitment to purchase the diagnostic and repair tools as well.

So where do Los Altos service professionals go for training? There’re many sources. It’s usually a combination of formal classroom training, training provided in the service center by auto parts and equipment manufacturers, on-line courses and home study courses. There are many independent certifications available all the way up to Master Technician.

And AutoNetTV produces monthly training for Los Altos automotive service centers called The Pro Channel. If you were to watch the Pro Channel segment on re-flashing the engine control computer, you’d be amazed at how much is involved: special software, hardware interfaces and a tremendous amount of knowledge and skill.

Service centers in Los Altos, CA have a lot of other resources available as well. No one can know everything, so service centers like Allied Auto Works subscribe to data services, technical libraries and even on-line communities that can help them with they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment. Diagnosis is every bit as much an art as a science. Los Altos car owners want everything to be simple, straight forward and cheap – and sometimes it just isn’t.

So, be more relaxed next time you take your sedan in. Los Altos auto owners can trust their personal and trust Allied Auto Works technicians. You’re in good hands. The more you know, the more comfortable you can be with your automotive service decisions at Allied Auto Works. Visit AutoNetTV.com to see more great auto tips videos about many service topics.

At Allied Auto Works, we provide quality automotive service including scheduled maintenance service, brake service and air conditioning service.<br><br>

Come visit my technicians at Allied Auto Works and rest assure they are the best at what they do,  this is Cayenne.

Good Day, it is Super Slick Cayenne and we are talking synthetic oils today, 

When you get an oil change, it’s always a safe bet to just use the type of oil the car maker recommends. But sometimes we’re asked if we’d like conventional or synthetic motor oil. We glance at the price tags on the two options and choose the cheaper one. But in this case, the more expensive oil might be the better bargain for Los Altos auto owners.

Conventional oil is made from petroleum. Its molecules form long hydrocarbon chains. Synthetic motor oil is either more highly refined petroleum or completely man-made. Its molecules are more uniform. This provides vital advantages over conventional motor oil.

First of all, the molecular structure of synthetic motor oil makes it more slippery than conventional oil so it lubricates better. This translates to better wear protection for Los Altos drivers, cooler operating temperatures, more engine power and increased fuel economy.

Further, synthetic oil is more heat-resistant than conventional oil, and it doesn’t vaporize as easily. It provides better protection for severe conditions like stop-and-go driving around Los Altos and very hot or freezing CA temperatures.

Also, synthetic oil doesn’t generate harmful oil sludge like conventional oil. This prevents small engine passageways from becoming clogged, which can significantly extend the working life of your sedan engine.

Manufacturers are aware of the advantages of synthetic oil, and many of them are using it to fill their sedans before delivering them to be sold. Many car maker's owner’s manuals now come with the recommendation to use only synthetic oil. Because synthetic oil wears better and protects better than conventional motor oil, it can be changed less often. If your sedan came with a recommendation for synthetic oil, you may have noticed that the recommended period between oil changes is longer than what you’re used to. However, if you switch to conventional oil, you need to be aware that you can’t follow this longer service interval. You’ll have to change your oil more often.

On the other hand, if you are using conventional oil and you switch to synthetic oil, you may be able to lengthen the time between oil changes. You can communicate with your personal and trust Allied Auto Works service specialist. He can offer you good auto advice about oils and service intervals based on your driving habits and requirements.

Oil changes are the hallmark of vital preventive maintenance at Allied Auto Works. All Los Altos auto owners need them. So we should get excited about a product that reduces how often we need them. Synthetic oil is more pricey, yes, but it can pay for itself by lasting longer than conventional oil. And when you add in the hidden savings of an extended engine life and improved fuel economy, not to mention increased engine power, there’s a good chance that synthetic oil actually saves in the long run. All Los Altos auto owners pay for car care. But understanding what we’re paying for can make us more savvy shoppers.

Til next time, this is Cayenne and I'm slicking out of here.